Privacy policy

What ZipInns keeps

• Your account: name, email and your sign-in.
• Your bookings: the stay, dates, number of guests, the total, any refund, and the messages you send the host or the guest.
• As a host: your listings, photos, prices, calendar and the calendar links you add from other sites, and your public host page.
• Stays you save and reviews you write.
• For the ID check, only where it stands: verified, pending or not passed. The photo of your ID and the selfie are taken on Stripe Identity’s page and stay with Stripe.
• Card details go to Stripe, never to ZipInns.
• A host’s bank details and identity go to Stripe as well. ZipInns keeps what each payout was and whether it was paid.

What it is used for

To run bookings, payments and refunds, to show listings and keep calendars right, to email you about your bookings and messages, to answer questions you put to RENA in a conversation, to keep the marketplace safe from fraud, and to answer you when you write to us. ZipInns does not sell personal information and shows no third-party advertising.

Who else sees it

A host sees the name of the guest who booked, the dates, the number of guests and the conversation. A guest sees the host’s public page. The exact address of a stay is shared once a booking is confirmed.

Services that do part of the work: Stripe takes payments and runs the ID check; OpenStreetMap’s Nominatim looks up the address a host types for a stay; map images come from OpenStreetMap’s tile servers, which see your IP address as your browser loads them. Everything else, including email, runs on ZipInns’ own servers.

Cookies

One cookie keeps you signed in, and a short-lived one remembers the page to return to after signing in. The light or dark theme you pick is kept in your browser. There are no advertising or tracking cookies.

How long it is kept

Account details are kept while the account is open. Booking and payment records are kept as long as accounting, tax and dispute rules require, even after an account is closed.

Your choices

Write to privacy@zipinns.com for a copy of what ZipInns holds about you, to correct it, or to close your account and delete it. You get an answer within 30 days. ZipInns is for adults; accounts are not open to anyone under 18.

Changes

When this policy changes, the date above changes. Account holders get an email about any material change before it takes effect.