Help and contact

Pick your dates and guests on the stay’s page and pay through Stripe. With Instant book the stay is confirmed at once. Otherwise you send a request: your card is held, not charged, and the host has 72 hours to accept or decline. You get an email either way.

At booking for Instant book, and when the host accepts for a request. A declined or unanswered request releases the hold.

Open the booking under Trips and cancel it there. The refund follows the stay’s policy, shown on its page before you book:

• Flexible: full refund up to 1 day before check-in.
• Moderate: full refund up to 5 days before check-in.
• Strict: full refund within 48 hours of booking if check-in is 14+ days away, half up to 7 days before.

If the host cancels, you get everything back.

Guests and hosts confirm who they are once, like on other rental sites, with a photo of a government ID and a selfie on Stripe Identity’s page. ZipInns only keeps whether the check passed. Start it under Identity check.

The stay’s page shows the area. The exact address is shared once your booking is confirmed.

Write from the stay’s page or from the booking under Trips. Keep the conversation and the payment on ZipInns.

Listing is free. Start under List your property.

Accept or decline under Reservations within 72 hours. The guest’s payment is held until you answer and released if you decline or let it expire.

Yes. On each stay, add the calendar link from the other site, and give that site your ZipInns calendar link. Booked nights then close on both sides.

The Host API keeps prices, availability and reservations in step over one key.

Cancel from Reservations. The guest gets a full refund, whatever the stay’s policy.